Welcome to the 3Keys Property Health Check. This quick 5-minute assessment is designed to identify key opportunities to improve your occupancy, rates, and profitability. Your answers will help us provide you with a tailored initial analysis and recommendation.

Number of rooms/keys: *

Position *

Owner

Management

Other

Marketing Manager

What is your single biggest challenge or frustration right now? *

What are your primary goals for the next 12 months? (Select all that apply) *

Increase Occupancy

Improve Online Reviews & Reputation

Increase Average Daily Rate (ADR)

Increase Direct Bookings

Improve Staff Performance

Other

Which Booking Channels are Most Important to you? *

Booking.com

Lekker Slaap

Expedia

Own Website( direct bookings)

Other OTA's Please Specify

How would you describe your strategy to get direct bookings (via your own website)? *

We have a clear strategy and it's working well.

We have a Strategy but it needs improvement

we don't really have a strategy

Not sure

How do you primarily track and manage guest inquiries and relationships? *

Deicated CRM/Property Management System (PMS)

Email Notifications and Spreadsheets

We don't track them systematically

How do you currently set your room rates? *

We use dynamic pricing software or a structured model based on demand/competitors

We adjust them manually based on season and intuition

Our rates are mostly fixed year round

Not Sure

What is your most reliable source of understanding guest satisfaction? *

Online reviews platforms (Google, TripAdvisor etc)

Direct guest feedback and comments at the property

Post-stay surveys we send

We don't have a systematic way to gather this.

Which area represents your biggest operational challengers? (Select the main one) *

Housekeeping efficiency & scheduling

Front Desk/Check-ins/Check out process

Managing maintenece and upkeep

Staff training and management

Managing rate parity and online presence.

None, our operations are smooth

Full Name *

Phone *

Email *

Property *

Website

I agree to the terms & conditions provided by the company. By providing my phone number, I agree to receive WhatsApp messages or telephone calls from the business.